For a service, quality may look like adhering to processes and procedures for cleaning up a job site, using correct materials and techniques to complete the work, or simply making sure the customer receives the service they are looking for. At a fundamental level, quality means that a product or service meets applicable requirements (customer, regulatory, or other).įor products, quality is often verified by inspecting the product and making sure it is the right size, color, etc., and also looking at materials records to make sure it is made of the correct materials. Given that we're defining the quality system, it may be useful to understand the meaning of quality in this context. What is a QMS?Ī QMS is a set of documents and processes that help an organization bring products to market that are safe and effective, meet regulatory requirements, and consistently meet customer expectations. QMS stands for quality management system and is an acronym used to describe the comprehensive system that a company uses to manage quality throughout its operations.īefore we dive into the key parts of a QMS, let's define a quality management system and quality as a whole. But defining quality and aligning that definition to regulations requires an intentional approach known as a QMS. Every life science company knows that quality is of the utmost importance.
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